Upon successful completion of the course, students will be able to: identify how an insurance company operates in accordance with a mission statement, stakeholder demands, value chain strategies, and in response to a changing environment; describe the management cycle and the importance of control systems in maintaining a strategically aligned insurance company; describe approaches for leading and motivating employees that will create empowered and productive employees and a culture of operational excellence; describe business process, project management, and quality management techniques that will assist employees in monitoring, improving, and innovating operations; explain the decision process and how to use the right data, statistical analysis, and modeling to make decisions in conditions of uncertainty; and describe the innovative thinking process for creating incremental or breakthrough innovation in an environment of disruptive change.