Course 1: Upon successful completion of the course, students will be able to: assess the role of policing, and perform the duties of a Police Communications Technician by developing the key skills and techniques of a calltaker and radio dispatcher; explain the Police Department’s Communication Section rules and regulations as well as the roles, responsibilities and qualities required of a Police Communications Technician; use radio signal codes; analyze common crime definitions and apply to emergency and non-emergency incidents received at the 911 call center; utilize communication technology systems such as I/CAD; VESTA and demonstrate an understanding of the functions and features such as TTY, Back Up Ani Ali Retrieval System (BARS), Master Volume, Quick Keys, Queue Display and Caller Information Display (CID); demonstrate effective communication techniques including information gathering, active listening skills and conflict management; and demonstrate mapping skills. Course 2: Upon successful completion of the course, students will be able to: evaluate policing in a modern society, define and describe general dispatching procedures; select proper radio terminology; utilize the Radio Master Control Panel; analyze and describe how to coordinate a citywide effort during critical incidents; explain the operational procedures and protocols when handling 10-13 incidents, fire calls, rapid mobilizations, kidnappings, active shooter incidents and critical events to ensure the safety of the officers and the public; and apply dispatching techniques along with I/CAD formats to properly assign units to emergency incidents within the five boroughs.