Upon successful completion of the learning experience, students will be able to: understand what is management, describe the management functions and roles performed by managers, identify the key competencies needed to be an effective manager; identify the internal and external factors and forces confronting management in various organizations; describe the importance of social responsibility and managerial ethics in management; examine decision making approaches and common errors committed in the decision-making process; recognize the importance of formal planning, understand the key elements of organizational design and identify common organizational designs; analyze the Human Resource Management process of identifying, recruiting, selecting and retaining high-performing employees; discuss organizational change and strategies managers use to deal with resistance to change; discuss the relevance of attitudes, perception and personality in determining job performance; differentiate between the work group and work team, describe the different types of work teams, explain the process of group formation and the essential elements of group behavior. define motivation, understand and describe the early and contemporary theories of motivation; develop an understanding of traditional and contemporary theories of leadership and their relevance to different leadership situations; recognize the importance of controlling function and the areas in which managers need control.