Major topics are: fundamental principles of liability insurance and the insurance contract liability policy conditions; the rationale of various courts deciding issues of coverage; the insured's duty of cooperation and the insurer's duties to defend and settle; requirements of unfair claims practices statutes and liability for bad faith. In addition to AEI produced textbook, students receive actual court decisions, which relate to the subject matter and present real-life court opinions that illustrate how courts have ruled in the past and are likely to rule in the future on important issues in claims. A proctored examination is administered for both levels of the credit recommendation. Scenario and case study-based questions, built around actual claims situations, challenge students to analyze and solve problems using applicable principles of claims law that parallel their own claim files. To broaden students' knowledge of the subject, graded exams are returned with helpful comments that provide a written explanation of why each answer is correct or incorrect. For the graduate level credit recommendation, students also prepare and submit an appropriate graduate level research project on a pre-approved topic or issue, in accordance with AEI's specific guidelines.