Upon successful completion of this course, students will have greater insight into the functions of FDNY Bureau of Communications Emergency Medical Dispatch Assignment Receiving Dispatchers and Radio Dispatchers and enable them to better manage their employees.  Students become familiar with the methodology utilized to enter calls into the Emergency Medical Service Computer Aided Dispatch which includes Computerized Triage which uses computer based algorithms to enter calls, as well as manual triage which is based on information on cards.  Students also gain familiarity as to how EMS resources are dispatched to emergency assignments.  This training ensures that student EMS Officers can work with the members they supervise to ensure proper resource allocation depending on current conditions citywide.  They also effectively assist the members they are supervising when asked questions in regard to policy and procedure.  This course lays the groundwork for students to become successful EMS Officers while assigned to Emergency Medical Dispatch. Areas of study were expanded to include Management and Operations Management.