Version 1 and 2: Upon successful completion of the course, students will be able to: couple advanced management techniques with pre-existing operational expertise to meet the challenges of administering a complex organization; use a solid foundation in proven management principles, leadership and change management, professional communications, conflict management and negotiation, diversity, government and civil service, and resource management and allocation to achieve the goals of the organization. Version 3: Upon successful completion of the course, students will be able to: analyze the strengths and opportunities for improvement in oral and written communication skills and identify specific strategies to enhance these skills; refine interpersonal skills including: self awareness and awareness of others, listening skills, managing conflict and negotiation; review and analyze components of performance management systems and assess decision-making mechanisms within New York City government; analyze FDNY data and operations and consider opportunities for enhancement and improvement to further department objectives; and conduct and complete an extensive departmental project, including design, analysis, presentation, and report.