Students will be able to: install, configure, optimize, and upgrade system board, power supplies, and cooling systems; differentiate characteristics of various processor and memory types; identify and configure CMOS setup and BIOS; identify functionality, install, and configure storage device options; identify and describe characteristics of various peripherals and ports used; display knowledge of operating system and licensing requirements; diagnose and identify processor and memory faults; demonstrate ability to isolate and resolve power supply and battery failures on the system board; display ability to identify and resolve storage device issues; identify uses of troubleshooting utilities; troubleshoot and resolve video and expansion card issues (i.e., drivers); demonstrate ability to setup and troubleshoot external display; identify tools, diagnostic procedures, and troubleshooting techniques for operating system recovery and migration; demonstrate ability to isolate and resolve peripheral and connectivity failures; utilize command line techniques for diagnosing and troubleshooting; demonstrate the proper use of multimeters; identify basic electrical, transmission, and storage units of measurement; identify and implement proper personal and equipment safety procedures, including those involving ESD events; differentiate between line conditioners, UPS (uninterruptible power supply), and surge protectors; select and perform proper file backup procedures; identify the use of system monitoring and various system utilities; install and maintain current software patches, service packs, and upgrades; install and maintain current antivirus, spyware, and/or malware software; identify proper disposal and recycling procedures (i.e., batteries, monitors); identify processor compatibility, architecture, and upgrade issues; identify and differentiate memory characteristics and upgrade issues; identify and differentiate system board characteristics and upgrade issues; Install and troubleshoot RAID 0,1, 5; differentiate the characteristics and components of a notebook versus desktop upgrade; identify uses of various input devices (i.e., digital camera, scanner, biometric devices, keyboard, mouse); identify various I/O connectivity methods (i.e., HDMI, USB, wireless, Smartphone); identify and differentiate various printers and printer processes  (i.e., inkjet, laser, dot matrix); identify various printer connectivity methodologies (i.e., local and network); install and troubleshoot printers;  install, configure, and troubleshoot Network Interface Cards (NICs); install, configure, and troubleshoot wired and wireless network connections; identify various network topologies (i.e., star, ring, mesh, bus); identify various network access methods  (i.e., CSMA/CD, CSMA/CA); differentiate between a client/server and a peer-to-peer network; convert units between binary, decimal, and hexadecimal; identify the seven layers of the OSI model; install and test an email client; identify and remove viruses, spyware, adware, and malware; isolate and resolve software firewall issues; practice professional communication and customer service skills; practice ethical use of software and hardware (i.e., copyright laws, hacking, peer-to-peer downloading);and demonstrate professional behavior. Performance Component:  Device Identification (20%), Installing New Hardware/Troubleshooting (44%), and Network Connectivity (36%).