Students will be able to: identify and implement proper personal and equipment safety procedures, including those involving ESD events; identify proper disposal and recycling procedures (PC components); discuss industry standards and federal regulations; recognize proper body mechanics and ergonomic principles; install, configure, optimize, and upgrade system board, power supplies, and cooling systems; differentiate characteristics of various processor and memory types; identify and configure CMOS setup and BIOS; identify functionality and install, and configure storage device options; identify and describe characteristics of various peripherals and ports used; display knowledge of different operating systems and licensing requirements; diagnose and identify processor and memory faults; demonstrate ability to isolate and resolve power supply and battery failures on the system board; display ability to identify and resolve storage device issues; identify uses of troubleshooting utilities; troubleshoot and resolve expansion card issues (drivers); set up and troubleshoot external displays; identify tools, diagnostic procedures, and troubleshooting techniques for operating system recovery and upgrade; isolate and resolve peripheral connectivity failures; utilize command line techniques for diagnosing and troubleshooting; use multimeters and other test equipment; identify basic electrical, transmission, and storage units of measurement; differentiate between an electrical line conditioner, uninterruptible power supply (UPS), and surge protector; select and perform proper file backup procedures; identify the use of system monitoring and various system utilities; install and maintain current software patches, service packs, and upgrades; maintain current antivirus, spyware, and/or malware software; clean and maintain physical computer components according to industry standards; identify processor compatibility, architecture, and upgrade issues; identify and differentiate memory characteristics and upgrade issues; identify and differentiate system board characteristics and upgrade issues; install and troubleshoot RAID 0, 1, 5; differentiate the characteristics and components of mobile devices (e.g., notebooks, tablets, laptops); identify uses of various input devices (e.g., digital camera, scanner, biometric devices, keyboard, mouse); identify various I/O connectivity methods (e.g., HDMI, USB, wireless, Bluetooth); identify and differentiate various printers and printer processes (e.g., inkjet, laser, impact and non-impact); identify various printer connectivity methodologies (e.g., local, network); install and troubleshoot printers; install, configure, and troubleshoot Network Interface Cards (NICs); install, configure, and troubleshoot wired and wireless network connections; identify various network topologies (e.g., star, ring, mesh, bus); identify various network access methods; differentiate between a client/server and a peer-to-peer network; convert units between binary, decimal, and hexadecimal; identify the seven layers of the OSI model; explain the properties and characteristics of the TCP/IP model; install and troubleshoot email; identify and implement physical security (e.g., locked areas, biometric devices, cameras) and digital security (e.g., firewalls, antivirus, spyware, malware, password implementation); practice professional behavior, including communication and customer service skills; practice ethical use of software and hardware (e.g., copyright laws, hacking, peer-to-peer downloading); demonstrate an awareness of emerging technologies. Performance component: Device Identification (19%), Installing New Hardware/Troubleshooting (37%); and Network Connectivity (44%).