Students will be able to: define basic computer terminology and basic computer operating practices (e.g., start-up, rebooting, saving, using the help function); use the Internet for research and information; display accurate data entry skills and familiarity with formatting techniques and practices; utilize procedures and methods to enhance security (e.g., computer, identity, and password); merge mailing lists and forms; design newsletters, announcements, and brochures; create, edit, and print the following:  graphics, charts,  spreadsheets, database information; presentation information, letters, envelopes, reports,  memos, simple tables and business forms; coordinate meetings, projects, and conferences, including teleconferencing and web meetings; appropriately use of email and instant messaging; use effective written and verbal skills (e.g., correspondence, proofreading, grammar, spelling); prioritize tasks and time; display effective listening skills and accurately follow directions; demonstrate ethical awareness; use effective personal and office safety; establish professional networking methods; demonstrate problem solving and critical thinking skills; display appropriate interpersonal skills and a willingness to assist others; File using basic filing methods; manage electronic document files; follow procedures to purge or archive files; manage records to ensure physical security and confidentiality; demonstrate knowledge of document control procedures (tracing history and access limitation); utilize professional telephone etiquette and take accurate messages, including cell phones, etc.; maintain appointment calendars, including office resource reservations; make travel arrangements and itineraries (e.g., online reservations); use appropriate reference and training materials; prepare meeting agendas and minutes; use and maintain office equipment, including copier, fax, and scanner; assemble and maintain policy and procedure manuals; order and maintain office supply inventory; process incoming and outgoing mail, including shipments; demonstrate foundational financial skills; make change and manage petty cash funds, including receipts and audit trail; know basic accounting terminology; use basic accounting software;  use journal and ledger entries; prepare and demonstrate understanding of payroll data; post journal accounts receivable and accounts payable; prepare bank deposits and reconcile bank statements; and perform math computations (e.g., interest, percents, discounts, averages, and ratios).  Performance Component:  Business Writing (14%), Document Processing (35%), Preparing a Spreadsheet (22%), Creating a Chart (15%), and Creating a Flyer (14%).