Students will be able to: apply professional standards when interacting with clients, coworkers, and public; display familiarity with human services-related terminology; employ organizational and planning skills to meet the needs of service recipients; establish a positive environment to promote learning; identify stages of childhood growth and development; establish positive interactions with parents, caregivers, etc.; identify and introduce individual and cultural diversity; apply literacy skills in a human services career environment; apply mathematical skills in a human services career environment; apply science skills in a human services career environment; describe relationships, roles, and responsibilities among human service professionals; analyze impact on human services of technology, economy, and environment; apply appropriate laws, regulations, and industry standards in human services situations; identify ethical issues and established ethical behavior in human services situations; communicate using appropriate language and level, including using appropriate techniques for communicating with special needs individuals; apply listening skills and interpret verbal and nonverbal behaviors to enhance communication with coworkers and the public; interpret and use tables, charts, and figures to support written and oral communication; use word processing, presentation software, and email applications; use spreadsheet and database applications; use problem solving and critical thinking skills to locate credible sources of information about problems and determine appropriate methods for investigating causes; use problem solving and critical thinking skills to determine root causes of problems and to suggest and evaluate solutions; demonstrate skills involving crisis intervention and management; apply leadership qualities; work effectively in a team environment; implement strategies to promote advocacy; identify and practice appropriate safety and health procedures; demonstrate appropriate emergency and first aid knowledge and procedures; identify and practice appropriate environmental procedures; demonstrate appropriate workplace behavior; and pursue career development skills to advance in careers.