Students will be able to: use word processing, presentation software, and email applications to prepare communications; use spreadsheet and database applications to manage and communicate data and information; identify and select appropriate hardware components associated with information systems and security practices and applications and network services associated with information systems; perform computer user support; outline troubleshooting techniques; define functions of system administration and project management; Identify and implement quality assurance processes (e.g., acceptable use policies, change monitoring, patch testing); apply language arts, writing, mathematical and science skills in an IT environment; describe the relationship, roles, and responsibilities among IT professionals; analyze the impact on IT based on technological advances; identify standard terminology and basic concepts within IT; apply appropriate laws, regulations, and industry standards to IT situations; identify ethical issues and demonstrate ethical behavior in IT situations; locate, organize, and reference written information; utilize listening skills and interpret verbal/nonverbal behaviors to enhance communication; interpret and use tables, charts, and figures to support written and oral communication; locate credible sources of information about problems and determine appropriate methods for investigating causes; apply leadership qualities to improve the quality of work and the work environment; identify and practice appropriate safety procedures for IT occupations and  environmental procedures for IT occupations; demonstrate appropriate workplace behaviors related to a career in IT; pursue career development skills to advance in IT careers; research certifications appropriate for careers in IT; work effectively in a team environment to improve the quality of work and the work environment; and determine root causes of problems to suggest and evaluate solutions.