Students will be able to: follow ergonomic practices; organize and maintain workstation; describe and demonstrate ways to dissipate electrostatic discharge; discuss risks to computer if static electricity is present; identify, proofread, and correct grammar errors in all documents; demonstrate proper interpersonal communication skills; develop time management skills by setting priorities and perform multiple tasks; maintain records, report, or files; Identify the ways a customer service representative can develop a rapport with customers; explain the importance of putting extra effort into satisfying customers; use business law and business ethics vocabulary; explain how advances in computer technology impact such areas as intellectual property, contract law, criminal law, tort law, and international law; discuss crimes often associated with business and organizations (e.g., embezzlement, extortion, computer crimes); identify improper use of business technology and property (e.g., computers, personal digital assistants, cell phones, telephones); identify legal safeguards to protect your right of computer privacy; identify Cyberlaw as an emerging trend in the 21st century; identify terminology and the use of the World Wide Web; research and evaluate new technologies; use search engines to locate resources; identify components of the system unit, including input/output devices; navigate and manage operating systems and utility programs; utilize communication devices and networks; employ computer security, ethics, and privacy; edit documents using word processing software; edit formats, footnotes, and paragraphs,  tables and charts; generate form letters, mailing labels and envelopes; perform desktop publishing using word processing software; edit a document using spreadsheet software; edit graphs and associated data using spreadsheet software; edit data in multiple worksheets using spreadsheet software; edit macros and export lists using spreadsheet software; perform business mathematical statistics and built-in functions using spreadsheet software; send and receive messages using communications software; edit a slide presentation using multimedia software; edit text, graphics, and tables to a presentation using multimedia software; create a document using word processing software; create formats, footnotes, and paragraphs; edit tables and charts; create a document using spreadsheet software; create graphs and associated data using spreadsheet software; create data in multiple worksheets using spreadsheet software; create lists using spreadsheet software; create a slide presentation using multimedia software; add text, graphics, and tables to a presentation using multimedia software; produce a customized slide presentation using all available tools; utilize database design fundamentals and terminology; enter updates and maintain databases; create reports, forms, and combo boxes; import and export data into other applications; define database management theories; create entity-relationship diagram; create data queries using simple and complex structured query language; aggregate and sort data in queries, including calculated and built-in functions and procedures; describe the System Development LifeCycle (System Investigation/project proposal, Analysis, Design, Code/Text, Implementation and Maintenance); compare programming fundamentals - system processing, integration, generations of languages, binary code, object code, source code; declare and manipulate appropriate data types variables, such as arrays and string data; utilize program control structures (e.g., decisions, loops, functions/subroutines, arithmetic and logical operations); create working graphical user interfaces (GUI); create, test, and debug successful computer programs; create clear and thorough program documentation; demonstrate the troubleshooting theory; analyze common hardware processing, problems, and performance issues, common software processing, problems, and performance issues; integrate common preventive maintenance techniques; and analyze basic network processing, problems, and performance issues. Performance Component: Spreadsheet (52%); Database Design and Reports (41%); Device Identification (7%).