Students will be able to: apply strategies to enhance effectiveness of all types of communications in the workplace; apply reading strategies as needed for a variety of purposes; evaluate information contained in documents; apply basic communication skills when writing; write technical materials; develop presentations using appropriate technologies (e.g., tables, charts, and visual graphics); apply oral communication skills; deliver presentations; apply active listening skills and nonverbal communication skills; communicate with others in a workforce of diversity (e.g., age, ethnicity, religion, gender); share information using a range of appropriate communications technologies; define the problem; analyze the problem; research reliable information relevant to the problem; investigate alternatives based on reasoned criteria; identify appropriate solutions, make recommendations; implement and evaluate solutions; identify efficient, effective, and ethical uses of technology in the workplace; use information technology tools to access, manage, integrate, and create new information; use writing/publishing/presentation applications; demonstrate an understanding of how business and industry systems function within the economy; demonstrate an understanding of the functions of systems in an organization (e.g., management, human resources, production and services); demonstrate principles of internal/external customer service; apply industry quality standards and practices; ensure safe working conditions; demonstrate safe use of tools and equipment; ensure healthful working conditions;practice environmental conservation and safety; demonstrate leadership skills; organize work; apply management techniques; demonstrate group process techniques; perform work tasks in a team; apply professional and ethical standards to workplace conduct; adhere to established laws, policies, and procedures; develop a career plan; seek employment, apply for employment and evaluate job offers; demonstrate employability skills needed to keep a job; demonstrate personal qualities appropriate to the work environment; and assess alternative occupational opportunities (e.g., working conditions, benefits, and opportunities for change).