Upon successful completion of the course, students will be able to: understand global hotel market and its benefits and costs to global economies; evaluate strategic management decisions as they relate to hotel profitability; develop a solid organizational structure for communication throughout the hotel; explain hospitality operational issues and use the information to evaluate decisions; summarize the roles of the Rooms Division and the Sales and Marketing Department and their importance to the profitability of the hotel operation; calculate a hotel’s revenue using revenue management techniques; execute a Human Resources plan for a hotel including job design, performance appraisals, and workplace safety; justify a plan to maintain the safety and security of hotel guests and employees; create a customer service policy for resolving complaints to maintain guest satisfaction; and explain the role of a food and beverage department including its contribution to a hotel’s profitability.