Active Learning Experiences - Dale Carnegie & Associates, Inc.
Organization
Descriptions and credit recommendations for all evaluated learning experiences
Version 1 and 2: 28 hours (8 week format); 24 hours (3-day format).
Version 1: October 2018 - September 2021. Version 2: October 2021 - September 2024.
Version 1 and 2: Upon successful completion of the course, students will be able to: create and demonstrate sales strategies that facilitate the buying process through relationship-oriented techniques; use methods to establish a connection with customers to gain access and establish trust; construct solutions in collaboration with customers while offering insights and establishing value; apply the Dale Carnegie Sales Model to eliminate objections and minimize the need for negotiation; and employ proven techniques to maintain customer relationships and encourage repeat business.
Version 1 and 2: Methods of instruction include: discussion, practical exercises, learner presentations, lecture, and classroom exercises. General course topics include: sales attitude; how to gain access; discovery; communicate value; respond to objections; commit and maintain the relationship; how to expand professional networks; and sales skills mastery.
Version 1 and 2: In the lower division baccalaureate/associate degree category, 2 semester hours in Professional Sales and Sales Management (10/21).
Version 1, 2 and 3: Upon completion of this course, students will be able to plan and organize professional presentations; create and maintain a positive impression; and communicate ideas with clarity and force. Version 4: Upon completion of the course, students will be able to: create and maintain a positive impression; be more natural and relaxed when making presentations, communicate ideas with clarity and certainty, and sell ideas that inspire others to take a specific action; and plan and organize professional presentations.
Version 1: In the lower division baccalaureate/associate degree category, 1 semester hour in Speech or Oral Communication (11/99) (8/03) (8/07) (6/11). Version 2 and 3: In the lower division baccalaureate/associate degree category, 1 semester hour in Oral communication (7/15) (10/18). Version 4: In the lower division baccalaureate/associate degree category, 1 semester hour in Communications (10/21).
Version 1: 3 days in-person (27 hours); 8 weeks (31 hours); OR live online (19 hours)
Version 1: October 2021 - September 2024
Version 1: Upon completion of the course, students will be able to: define leadership competencies required of new leaders; apply the Leadership Model of Success to create a vision for personal leadership development; create a Leadership Impact Plan to affect change in the organization; evaluate the types of followers on a team and apply an appropriate communication style; analyze employee performance and create guidelines for reasonable, allowable margins of error; evaluate and expand one's self-awareness by applying Johari Window, Achilles Heel, and Feedforward techniques; analyze an employee's current zone of performance and assign new responsibilities to boost performance and engagement; and understand communication triggers and apply appropriate response generators to improve communication.
Version 1: Methods of instruction include: audiovisual materials, discussion, learner presentations, lecture, and classroom exercises. General course topics include: characteristics of leadership effectiveness; leading with integrity; leading others to accomplish results; enhancing leadership competence; engaging followers; communicating with authority; guiding performance; increasing self-awareness; inspiring confidence in leadership; and developing self and others.
Version 1: In the lower division baccalaureate/associate degree category, 2 semester hours in Fundamentals of Effective Leadership (10/21).
Version 1: 26 hours
Version 1: October 2021 - September 2024.
Version 1: Upon completion of the course, students will be able to evaluate the current conditions in the organization and create an environment of psychological safety; recognize hidden biases to people of different genders, ages, cultures and apply conscious strategies to minimize their impact; create a team project to bring greater diversity and/or inclusion to the participant's organization; identify micro-aggressions and evaluate effective alternative behaviors; recognize the diversity in communication styles and adjust personal communication styles accordingly; apply "feedforward" to improve self-awareness; understand individuals' differing reactions to change; find common ground from which to establish healthy and effective relationships; and analyze the perspective behind controversial comments and navigate emotionally difficult conversations.
Version 1: Methods of instruction include: audiovisual materials, discussion, practical exercises, learner presentations, and lecture. General course topics include: cultural awareness; recognizing biases; building a higher self-confidence and honesty in self-examination; willingness to accept negative feedback; utilizing skills to communicate with empathy; effectively managing conflict; and building trust and psychological safety.
Version 1: In the lower division baccalaureate/associate degree category, 2 semester hours in diversity, equity, and inclusion (DEI) (10/21).
Version 1: Upon successful completion of this course, students will be able to: develop a personal vision; set and achieve personal goals; and understand and apply the basic principles of interpersonal and public communication, leadership, and stress management necessary to function effectively in both personal, academic, and career settings. Version 2 and 3: Upon completion of the course, students will be able to: identify techniques to improve self-confidence; strengthen people and human relations skills; enhance communication skills; incorporate basic leadership skills into a variety of settings; and apply tools to reduce stress and improve attitude. Version 4: Upon completion of the course, students will be able to: identify techniques to improve self-confidence; strengthen people and human relations skills; incorporate basic leadership skills into a variety of settings; apply tools to reduce stress and improve attitude; and enhance communication skills.
Version 1: 3 days in-person (27 hours); 8 weeks (31 hours); OR live online (27 hours).
Version 1: October 2021 - September 2024
Version 1: Upon completion of the course, students will be able to: apply the Leadership Model of Success to create a purpose and a vision statement for personal leadership development; create strategic goals that support the vision and values of the organization; evaluate ideas using the Green-Light and Red-Light Thinking mechanism; understand the common ground, needs, and values of employees by applying the "innerview" process; utilize a framework for handling performance deviations; follow the delegation process to assign projects that foster employee development; apply the innovation process to problem-solving and exploring opportunities; and create a coaching environment that engages the team member, allows for evaluation of their responses, and empowers the team member to take independent action.
Version 1: Methods of instruction include: audiovisual materials, discussion, practical exercises, learner presentations, and lecture. General course topics include: building effective teams; innovation; accomplishing results through others; leadership agility; delegation process; the people side of change; acceptance finding.
Version 1: In the lower division baccalaureate/associate degree category, 2 semester hours in leadership (10/21).
Version 1: 24 hours (8 sessions)
Version 1: October 2021 - September 2024.
Version 1: Upon completion of the course, students will be able to: apply the principles of interpersonal communication; apply motivation and leadership techniques; apply listening and speaking skills; apply human relations skills to enhance relationships; develop a personal vision and greater self-confidence; and manage stress in order to function effectively in both professional and social settings.
Version 1: Methods of instruction include: audiovisual materials, discussion, practical exercises, learner presentations, and lecture. General course topics include: building a foundation for success; recalling and using names; building on memory skills and enhancing relationships; increasing self-confidence; putting stress in perspective; enhancing relationships and motivating others; energizing communication; making ideas clear; disagreeing agreeably; gaining willing cooperation and committing to influence others; managing stress; developing more flexibility; building others through recognition; inspiring others; demonstrating leadership; celebrating achievements and renewing vision.
Version 1: In the lower division baccalaureate/associate degree category, 3 semester hours in Interpersonal Communication (10/21).
Version 1: 14 hours
Version 1: October 2021 - September 2024
Version 1: Upon completion of the course, students will be able to: create and maintain a positive impression; be more natural and relaxed when making presentations, communicate ideas with clarity and certainty, and sell ideas that inspire others to take a specific action; and plan and organize professional presentations.
Version 1: Methods of instruction include: audiovisual materials, discussion, practical exercises, learner presentations, and lecture. General course topics include: creating a positive first impression; increasing credibility; presenting complex information clearly; communicating with greater impact; motivating others to action; responding to pressure situations; and inspiring people to embrace change.
Version 1: In the lower division baccalaureate/associate degree category, 1 semester hour in Communications (10/21).